Privacy policy
Who we are and how to reach us
Kabtn (كابتن) is a service for coaches and their clients. Every coach gets their own app, at an address like omar.kabtn.net or on the coach's own domain, where clients join, pay the coach directly, follow their program and send check-ins; coaches manage their clients, programs and payments. Kabtn is currently run by its founder, [👤 full legal name], as an individual, [👤 city], Arab Republic of Egypt. We are the "controller" of your data under the Personal Data Protection Law No. 151 of 2020 (the "Law"). [👤 The lawyer confirms how the Law treats a coach who keeps notes about their own clients.] When a company is formed to run Kabtn, it will take over this role and we will tell you in the app.
- Data protection officer: [👤 name] — privacy@kabtn.net
- General questions: hello@kabtn.net
This policy covers the Kabtn app for Android and iPhone, the web app (app.kabtn.net), every coach's app (for example omar.kabtn.net) and the website kabtn.net, in Arabic and English.
The data we collect
We collect only what we need to run the service safely. Some data you give us; some comes from using the app.
| Category | What we collect | When | Required? |
|---|---|---|---|
| Account | Your e-mail address, or your mobile number if you sign in with it; the name and profile picture Google or Apple share with us; the ID the sign-in service gives us | When you sign in | Yes, to have an account |
| Profile | Display name, app language and theme | When you add or change them | Display name only |
| Your age | Your birth year, once (never shown to your coach, who sees only whether you're under 18); at 13 or 14, the request for a parent's consent (the last two digits of their number, the rest kept only as a keyed hash) and their answer | The first time you join a coach, send a check-in or make a coach page | Yes, for those |
| Joining a coach | Your name and WhatsApp number, your goal and the answers you give when you join; the plan you pick; the payments you tell your coach about (method, amount, reference number and the receipt photo); the items you tick in your program | When you join and use your coach's app | Your name and number, so your coach can follow up with you |
| Check-ins | Your answers to your coach's questions (for example your weight, measurements or how the week went), the photos you add, and your coach's replies | When you send a check-in | No |
| Reviews and results | Your stars and words about your coach, and your photo only if you choose to show it; the results you choose to share on your coach's page (a change in your numbers, in how many weeks, and a photo if you add one) and, only if you also agree, a picture your coach may make of a result to share (your first name and the numbers, never your photo); your coach's public reply | When you write or share them, after your coach confirmed a payment of yours | No |
| Coaches | Your page (name, line, bio, city, governorate, WhatsApp number, colour, logo, your photo and app icon; your specialties, languages and years of experience; whether you offer a free consult; how many clients you take), your offers and prices, the payment details you show your clients (for example an InstaPay address, a wallet number or bank details), your check-in questions and programs; the clients you add yourself (name, number and goal) and your private notes about them; the payments you confirm or record; your product picks; your certificates (name, issuer, year and the photo you upload so we can check it: the photo itself is never shown to anyone); and your own domain if you connect one | When you set up and use your page | Your page's name |
| Your plan and money with Kabtn | The plan you're on and its dates; your monthly bills from Kabtn with the fee lines behind them; the transfers you make to Kabtn (the reference and the screenshot you send, which only Kabtn's team sees) | When you change plans and when a bill is issued or paid | For coaches |
| Payouts to coaches | Where we send your money from the store apps (your InstaPay address, wallet number or bank account, the bank's name and the name the account is in), our check of it, and each payout with its transfer number | When you set it and every month we pay you | Only to be paid |
| Purchases in the store apps | For a plan bought in Kabtn's apps on Google Play or the App Store: the store's order or transaction number, the amount, the currency, the date, renewals, refunds and chargebacks. The store handles the payment: we never see card or bank details | When you buy, renew or are refunded | Only to buy there |
| Product picks | Which product link was tapped, counted per day and per product, without who tapped it | When someone taps a pick | — |
| Device | Push notification token, operating system, app version, language, when you last opened the app | When you sign in on a phone | Only for notifications |
| Technical | Server logs (IP address, device or browser type, time, page requested) and crash reports (device model, system, app version, where the error happened) | Automatically | — |
| Analytics | Anonymous usage events (screens opened, buttons tapped, errors) | Only if you turn on "Help improve Kabtn" | No, and off by default |
What we don't collect: your bank card details, your national ID number, your contacts, your voice or your location. We don't use face recognition. Please don't send medical test results in a check-in.
Health information: a check-in can include health information, such as your weight, measurements, progress photos or how you feel. You choose what to send: every question is optional. It goes to your coach only, we use it for nothing else, and these photos are never sent to outside photo checks. By sending a check-in, you agree that we keep it and show it to your coach. A result you share on your coach's page (for example −9 kg in 16 weeks, with a photo if you add one) is public by your choice: you agree to show it when you share it, and you can take it down from «رأيك في الكوتش» at any time. [👤 The lawyer confirms the wording of this consent for sensitive data.]
The website and the coaches' apps keep your language choice in your browser, and your sign-in session only if you sign in. They use no advertising cookies.
Why we use your data
| Purpose | Examples | Basis |
|---|---|---|
| Running the service | The coach's app and page; joining, plans and payment records; programs and check-ins; the notifications you asked for | Providing the service you asked for |
| Your coach's work with you | Your coach sees what you share, to coach you and to follow up with you on WhatsApp | Providing the service; your consent for health information |
| Safety and trust | Checking public photos (logos, app icons, profile pictures, review and result photos) for unsafe content, checking that a coach's certificate is in their name and from a real issuer, deciding on reports (including reported reviews), stopping fraud and spam | Our legitimate interest in a safe service, and legal duties |
| Improving Kabtn | Anonymous analytics and crash reports | Your consent (analytics); our legitimate interest (crash reports) |
| Talking to you | Answers to your messages and important notices about your account | Providing the service; legal duties |
| Legal duties | Answering lawful requests from the authorities | Legal obligation |
We don't sell your data, and we don't use it to build an advertising profile.
Who sees your data and who we share it with
Your coach: sees your name, number, goal and joining answers, your plans and payments, your check-ins with their photos, and the items you tick. A coach sees their own clients only, never another coach's. Coaches are responsible for how they use what you share outside Kabtn, for example in their own WhatsApp chats.
Your coach's other clients (only if you join a monthly challenge): your first name or its initial, as you choose, and your score that month (days you trained, check-ins or the habit's days).
Your clients (if you're a coach): see your page and offers, the payment details you chose to show, the programs you give them and your replies.
Everyone, including visitors: a coach's page: name, line, bio, city, photo and logo, specialties, languages and years of experience, offers and prices, places left and how fast the coach usually replies, the certificates we checked (name, issuer and year, never the photo), and, to people who are signed in, a link to the coach's WhatsApp; the reviews of clients who paid the coach (their first name, their photo only if they chose to show it, their stars and words, and the coach's reply) and the results clients chose to share. A coach's page is listed in «لاقي الكوتش بتاعك» (the directory) unless the coach turns that off in «صفحتي».
The Kabtn team: day-to-day checks are automatic; our team sees your data only as far as it needs to handle a report, an appeal or a support question.
Service providers (they process data only for us and on our instructions):
| Provider | What it does | Where |
|---|---|---|
| Supabase | Database and sign-in, including the e-mails with sign-in codes | Frankfurt, Germany |
| Google Cloud | Servers for the app, the API and the website | [👤 confirm: European Union] |
| Cloudflare (including R2) | Photo storage; delivering and protecting the website and the coaches' apps, including coaches' own domains; our e-mail addresses | Global network |
| Google and Apple | Signing in with your accounts there | United States and worldwide |
| Google Play and the App Store | Selling coaches' plans inside our apps: they take the payment and tell us it was made, renewed or refunded | Worldwide |
| Google Firebase Cloud Messaging and Apple Push Notification service | Delivering notifications to your phone | Worldwide |
| Google Cloud Vision | Checking public photos (logos, app icons, profile pictures) for unsafe content. Receipts and check-in photos are never sent | [👤 confirm: European Union] |
| Anthropic (Claude) | Automatic decisions on reports, appeals and coaches' certificates (the certificate photo is read to check it, then kept private); and, when a coach asks for one and agrees, a draft program from the notes he writes about a client (phone numbers, e-mail addresses and links are removed first, and we don't keep the notes). Anthropic doesn't use this data to train its models | United States |
| WhatsApp (Meta) | Sending sign-in codes, when you choose to sign in with your number | Worldwide |
| PostHog | Analytics, only if you agree | European Union |
| Sentry | Crash reports | European Union |
Payments: Kabtn never holds clients' money. Clients pay their coach directly (InstaPay, a wallet, a bank transfer, cash or the coach's own payment link); the app only keeps the record that the client and the coach enter. A coach's paid plan with Kabtn is paid to Kabtn.
Product picks: a coach's app can show products from online stores (for example Jumia or Amazon). These are affiliate links: the store knows the visit came from Kabtn, and Kabtn may earn a commission. We don't send stores your data; we only count taps per product and day, without knowing who tapped.
Sponsored cards: Kabtn shows a few cards marked "Sponsored" with the brand's name, paid for by sports brands (sportswear, gyms, equipment, healthy food and supplements without claims), to people looking for a coach: on the app's home screen, in the directory, under the people's tools and on kabtn.net. They never appear in a coach's own app or page, in a coach's workspace, or in check-ins or receipts. We choose them by the place, the country and, if you're signed in, the age band your birth year gives: no ads at all if you're under 18, and supplements only if you gave your age and are 18 or over. We don't build an advertising profile, use no ad network and read no advertising ID. Advertisers get no personal data, only totals: how many times their card was seen and tapped each day. A tap opens the brand's own site, which has its own privacy policy.
Authorities: we disclose data when the law, a court order, the Public Prosecution or a competent authority requires it, or to protect someone from serious harm.
If Kabtn changes hands: if a company is formed or the service moves, the data moves with it and this policy keeps applying until we tell you otherwise.
Transfers outside Egypt
Our database is in the European Union (Germany), and some providers are in the United States and other countries. The Law and its Executive Regulations require a licence or permit from the Personal Data Protection Center for cross-border transfers, to countries that offer adequate protection. [👤 The lawyer confirms the licence and permit route.] We only use providers who are contractually bound to protect data and who use encryption. By using Kabtn you agree to these transfers for the purposes in this policy.
Your choices
- What you send your coach: every check-in question is optional, and you decide whether to add photos.
- Analytics: off until you turn them on in Me → Privacy & data; turn them off at any time.
- Notifications: per phone, in Me → Notifications.
- Camera and photos: optional. The phone asks only when you first add a photo, and you can turn them off in your phone's settings.
- Your coach: to stop working with a coach, tell them, or delete your account.
- Reports: write to us about any coach's page or anything that looks wrong.
Your rights
Under the Law you have the right to:
- know what data we hold about you, see it and get a copy;
- withdraw your consent at any time (this doesn't affect what happened before);
- correct, edit, add to or update your data;
- have your data erased;
- limit processing to a specific scope;
- be told about any breach of your data;
- object to processing or its results when it conflicts with your fundamental rights and freedoms.
How to use them: most of these rights are built into the app (edit your profile, download a copy of your data, delete your account). For anything else, write to privacy@kabtn.net from the e-mail address of your account. We may ask you to prove who you are. We answer as soon as we can, within the time the Law sets, free of charge. If you're not happy with our answer, you can complain to the Personal Data Protection Center.
Clients a coach added by hand: if a coach added you to their list and you want your details removed, ask the coach, or write to us and we will help.
How long we keep data
| Data | How long |
|---|---|
| Your account and records | As long as your account exists |
| An account you deleted | Closed at once; everything else is erased for good after 30 days |
| A client's records with a coach (plans, payments, check-ins and their photos) | While both accounts exist, unless the client or the coach deletes them |
| Photos you uploaded but never used | 30 days |
| Notifications in your inbox | 90 days |
| Phone records (push token) | 90 days after you last opened the app signed in |
| Product-pick tap counts (no names) | [👤 confirm: 24] months |
| Reports and moderation decisions | 2 years |
| Bills, payments in the store apps and payouts (with the account each payout went to) | As long as the coach's account exists. [👤 Accountant: how long tax law requires us to keep them after an account is deleted; the deletion would then keep them without the coach's name.] |
| Your data export file | 7 days after it's ready |
| Server logs | Up to 30 days |
| Crash reports | Up to 90 days |
| Analytics events | Up to 12 months |
| Encrypted backups | Overwritten within [👤 confirm: 30] days |
We may keep specific data longer if the law or a court requires it, and only for as long as needed.
Download your data and delete your account
- Download a copy: in the app, Me → Privacy & data → Download a copy of your data. We prepare a file, notify you when it's ready and keep it available for 7 days.
- Delete your account: in the app, Me → Delete account; on the web at kabtn.net/delete-account; or by writing to privacy@kabtn.net from your account's e-mail address. If you sign in with Apple, you confirm with Apple once more and we ask Apple to end Kabtn's access to your Apple ID.
- Coaches: deleting a coach account takes the coach's page and app down; their clients keep their own Kabtn accounts.
- What stays after deletion: a coach you were with keeps your name and your payments in their records, no longer linked to your account and without your receipt photos; reports you filed (without your name); and what the law requires us to keep.
Keeping your data safe
- All connections are encrypted (HTTPS), and data is encrypted in our database and storage.
- Links to your data and to private photos are signed and expire quickly.
- Our team's access is limited to what each role needs, and admin accounts use two-step verification.
- If a breach affects your data, we notify the Personal Data Protection Center within 72 hours and you within the time the Regulations set.
No system is perfectly secure; if you notice anything suspicious, write to privacy@kabtn.net straight away.
Children
Kabtn accounts are for people aged 13 and over; a coach page is for people aged 18 and over. We ask for your birth year once, the first time you join a coach, send a check-in or make a page, and we keep only the year. If you give a year that makes you under 13, we keep only the fact that you can't use these features, not the year. A parent or guardian can join a coach for their child under 13 with their own account; they decide what to share and are responsible for it.
If you're 13 or 14, Egypt's data protection rules need a parent's or guardian's consent first: you send them a link from the app on WhatsApp, and until they say yes we keep only your birth year and the request. We keep the parent's number only in a form that can't be read back (a keyed hash) with its last two digits, and the link for 7 days. A parent can withdraw their consent at any time by writing to privacy@kabtn.net.
For everyone under 18: check-ins never ask for photos, you can't add a photo to a review or a result, your results are never made into a picture your coach shares, and you don't see product picks («ترشيحات»). Your coach sees that you're under 18, never your birth year. If a coach asks the AI to draft a program for you, it's made for your age, without dieting or calorie numbers.
If you're a parent and think your child gave us data, write to privacy@kabtn.net.
Changes to this policy
When we change this policy, we update the date and version at the top. If a change matters for your data, we tell you in the app before it applies.
Language and governing law
This policy is governed by the laws of the Arab Republic of Egypt. It is available in Arabic and English; if they differ, the Arabic text prevails.